Evaluating Change Management Outcomes: How to Measure and Assess the Success of a Change Initiative

As APQC’s annual Process and Performance Management Priorities research confirms year over year, picking the right performance measures remains a continual struggle for organizations, and change management is no exception. 

Many organizations perform well on the visible components of change management, such as creating communication plans, securing executive sponsorship, or managing to hit project milestones. However, measuring whether change has actually taken hold, and whether it is delivering intended outcomes, remains a challenge. Even when teams agree on quantitative measures of success, the human and behavioral dimensions of change are not always easy to capture.